Shipping Policy
UK Delivery:
You can choose from the following shipping options: -
Royal Mail UK Standard Shipping 2 working days - £2.50 (travel packs only)
Royal Mail UK Tracked & Signed 2 working days - £4
DPD Tracked and Signed Next Weekday Delivery, excl. weekends and Bank Holidays (order before 12.30pm) - £7
DPD Tracked and Signed Saturday Delivery - £14
Mainland only with some postcode restrictions. We are unable to offer these delivery timescales and costs for some mainland and non-mainland locations, incl. Northern Ireland, Scottish Highlands and Islands, Isle of Wight and the Scilly Isles. If you have any queries about these locations, please do get in touch.
This is an estimated timescale and not guaranteed by Royal Mail, and we do allow up to 10 working days for items to arrive.
European Delivery:
We will deliver your order via Royal Mail, rates vary depend on location.
We ship to all Europe and the Middle East, please ask us if you need delivery to a country not listed.
Worldwide Delivery:
We deliver to select locations worldwide via DHL couriers, prices vary depending on location.
Presently we don't ship to the USA.
Delivery Times
Orders are processed for delivery on working days only (Monday to Friday, excluding UK Bank Holidays). All orders placed with UK delivery should arrive within 3 working days of you placing, EU and Worldwide can take up to 10 working days.
Next day delivery excludes weekends (unless you use Saturday service) and UK Bank Holidays. If you have any queries or special requirements or require special gift-wrapping, please contact us at info@equilondon.com
Please note we cannot be responsible for orders once they have been signed for (confirming delivery via our DPD couriers for EU/Worldwide or Royal Mail for UK) at the given address.
Returns - Failed Delivery
Returns following failed delivery; If an order is returned to us as it has not been possible for Royal Mail or the DPD courier to deliver the item, or the item hasn't been picked up from the local Royal Mail sorting office or DPD drop-off point, at our discretion we will re-send the order to you free of charge. This will happen for the first time only and should it occur again, unfortunately we will need to charge for the re-delivery.
Acknowledgement, Acceptance & Inspection of Your Order
We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time. Please inspect our products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us within 48 hours of receipt that there is a problem. You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.
Payment
Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro, and American Express. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to company name London Ltd, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
Cancellation Rights
Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.